Shipping policy
Thank you for visiting ascendshopping.com. Below is our shipping policy.
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Rates & Delivery Times
- Peninsular Malaysia: 3–5 business days
- East Malaysia (Sabah & Sarawak): 5–7 business days
- International: 7–21 business days (where available - မြန်မာ)
Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order via the carrier's website.
Delays We are not responsible for shipping delays caused by the carrier, customs, or circumstances beyond our control (e.g., public holidays, natural disasters).
Lost or Undelivered Packages If your package has not arrived within the estimated timeframe, please contact us at [your contact email] with your order number and we will investigate with the carrier.
International Shipping International customers are responsible for any customs duties, taxes, or import fees imposed by their country.